Case Study

Creating Alignment with a Common and Agreed-Upon Strategy


Mid-sized public transit agency

The Story

The Challenge

The client wanted to create an organization-wide strategic management system that aligned department activities with the broad organizational vision and strategy, communicated strategic intent throughout the agency, measured desired outcomes, and allowed for data-driven decision-making.

The Choice

The response

Bâton Global (B|G) worked with the client to build a balanced scorecard system that aligned enterprise and unit-level projects and programs, monitored the implementation and effectiveness of strategic objectives, and steered employees toward a shared vision.

The Results

The new strategic management system has provided a means for the client to articulate, communicate, and execute a strategy that is aligned from the unit to enterprise level.

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