Mid-sized public transit agency
The client wanted to create an organization-wide strategic management system that aligned department activities with the broad organizational vision and strategy, communicated strategic intent throughout the agency, measured desired outcomes, and allowed for data-driven decision-making.
Bâton Global (B|G) worked with the client to build a balanced scorecard system that aligned enterprise and unit-level projects and programs, monitored the implementation and effectiveness of strategic objectives, and steered employees toward a shared vision.
The new strategic management system has provided a means for the client to articulate, communicate, and execute a strategy that is aligned from the unit to enterprise level.
The scope of this project includes four main areas of activity:
The Insight phase of the project was focused on identifying internal and external strengths and weaknesses that would drive strategy creation and the approach to achieving future results.
During facilitated work sessions, the management team drafted an enterprise-level scorecard reflecting priorities in five key dimensions of performance.
Once the enterprise-level scorecard was completed, facilitated work sessions focused on drafting unit-level scorecards.
Enterprise and unit-level scorecards with realistic and sustainable objectives, metrics, and targets were implemented throughout the organization.
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