Creating a Culture of Engagement

The Insight phase of the project was focused on establishing a common understanding of the current state and defining the major industry factors that were set to impact the organization.

• B|G identified the most pressing challenges through interviews with the entire executive leadership team as well the heads of various departments including Finance, Human Resources, IT, Legal Affairs, Marketing, Operations, etc.
• Developed an organization SWOT analysis and identified and ranked PESTLE factors with highest level of impact to the organization.
• Facilitated the leadership team to assimilate common themes and challenges facing the organization.

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B|G and the organization used information collected during Insight to develop enterprise and unit level strategies:

• A high-level strategy was created that established the vision, values, and priorities for the entire organization
• An enterprise-wide balanced scorecard was created to measure progress against the strategy
• Business unit strategies were created that aligned with the priorities and commitment of the
  enterprise strategy.
• Unit level scorecards were developed that aligned enterprise scorecard.

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B|G supported the implementation and roll out of the business unit level strategy:

• B|G in conjunction with executive leadership presented at multiple employee wide information
  sessions to share the enterprise strategy scorecard and high-level initiatives.
• B|G coached business units in presenting their strategies to the leadership team and other
  members of the organization.
• Business units "pitched" their strategies to other members of the organization and were scored by their peers in a friendly setting.
• B|G worked closely with a technology provider to implement a solution that would ensure
  seamless tracking of the progress and outcomes of their strategy.

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The design and implementation of a strategic management system provided the organization with clear direction at the enterprise and business unit level:

• All employees have a shared understanding the direction of the enterprise and the priorities.
• A culture of transformational leadership has been established that retains and recruits top talent
  while championing innovation.
• New customer product offerings have better anticipated and satisfied the needs of clients.
• Core management systems have been replaced with new systems that improve efficiencies while enhancing risk management.
• Technology enabled strategy tracking has allowed the company to view and manage their strategy on a routine basis.

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